Market Delivery Manager - Mobile

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Your career opportunity

HSBC Digital Business Services (DBS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico. We build digital solutions that will impact the lives of over 41 million customers worldwide.

WPB Tech has experienced significant growth and change within recent years. This has driven the need for us to undertake a strategic review of our current Target Operating Model and Organizational Leadership Structure. The creation of the Mobile as a Platform Value Stream drives joint delivery of business outcomes through deep partnership between Business, Markets, Technology and Digital. As a result of these new changes, we are seeking experienced professionals for this new opportunity.

Working in Mobile Platform teams includes developing new mobile apps and online experiences; using digital messaging to enhance our customer relationships; building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world. You will be part of a cross functional team growing our digital capabilities. Driving innovation, delivering products in ever shortening cycles and helping to drive the continuous improvement of our processes, tooling and engineering practices.

What you’ll do

• Provide delivery management for the global WPB Mobile Platform program and facilitate and participate in key Agile ceremonies across Scrum teams, ensuring effective communication and collaboration.
• Coach and mentor team members, resolving conflicts and fostering a positive team environment.
• Drive the development and delivery of product roadmaps in collaboration with Digital Product Teams.
• Identify and establish team structures that align with agreed roadmaps to enable efficient delivery.
• Manage large and complex projects, ensuring timely delivery through effective planning, governance, and reporting.
• Create, track, and report on project timelines, budgets, backlogs, velocity, and quality, managing issues and risks proactively as well as ensure adherence to governance procedures and contribute significantly to process improvements.
• Facilitate and chair regular project meetings to document, assign, monitor, and manage project issues and risks, minimizing their impact and engage and collaborate with business units, internal IT, and other teams throughout the program lifecycle.
• Build and maintain relationships with diverse stakeholders to benefit the projects and programs.

What you need to have to succeed in this role

• Extensive experience across the entire project lifecycle, with strong project management skills in initiation, analysis, design, testing, and transition.
• Certification in Project Management Professional (PMP) and Agile SCRUM, or equivalent proven experience.
• Proven track record of delivering programs and projects using agile methodologies in a complex, multinational corporate environment.
• Experience in Delivery Management or IT Program Management, particularly in delivering large- scale programs (exceeding USD 10 million) with a focus on mobile and digital experience delivery.
• University degree in computer science, information technology, or a related discipline, or equivalent experience.
• Strong leadership skills with the ability to manage matrix project teams regionally and globally and work effectively both independently and as part of a team.
• Commercial acumen with strong risk management and mitigation skills.
• Effective communication skills in both spoken and written English.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.
• Telephone screen 
• Interview with the hiring manager. 

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.