IT Service Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We are looking for a dynamic individual with a strong background in IT Service Management. This IT Service Manager role will be part of Service Manager Function and will be responsible for managing multiple Control-M Services that hosts Business Critical Services in HSBC.    

What you’ll do

• Take ownership of delivering end-to-end services that are safe, secure, resilient and available to our customers  
• Align IT applications and underlying infrastructure with Future State Architecture  
• Maintain IT services compliance with control standards by working closely with various internal and external teams  
• Oversee and support internal changes reviews to guarantee readiness and adherence to best practices  
• Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives  
• Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities  
• Act as Agile Lead, helping prioritize backlog items and increase overall team efficiency  
• Engage with customers by actively listening to feedback, analysing usage data, identifying unmet customer needs and improvement opportunities  

What you need to have to succeed in this role

• Over 5 years of experience as an IT Service Manager.
• Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
• Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams.
• Comfortable with ambiguity, shifting priorities, and being outside of comfort zone.
• Excellent communication skills.
• Customer engagement and stakeholder management skills working in different time zones
• Good Analytical and Problem-solving skills.
• Good Technical Documentation skills.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Zoom interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”