Business Manager

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Your career opportunity

This role will be crucial within the WPB Messaging Business Management team, leading the business management activities around resourcing for multiple teams within a fast-paced Technology environment.  

Delivery of accurate data across workstreams, reporting to the WPB Messaging Value Stream and working across the wider Business Management function.  Ensuring senior management decisions lead to the fulfilment of strategic objectives, primarily focusing on workforce management, governance, and reporting outcomes.

What you’ll do

• Manage activities related to resource management with number of stakeholders across WPB Messaging VS, as well as external ones.
• Own process of roles allocation and creation, status reporting and taking actions against relevant metrics.
• Ensure resources are utilised effectively and resource supply meets demand.
• Track and reconciling Direct Cost Actuals vs Forecast and Target.
• Track changes in workforce supply and documenting progress vs various targets.
• Ensure Supply meets demand and is properly funded across customer funding sources.
• Investigate workforce and direct cost related queries.
• Support Messaging teams in any escalations.
• Work closely with central WFM and Finance Team.

What you need to have to succeed in this role

• Proven track record of Operational, Workforce, Planning or Financial management role.
• Strong stakeholder management / Relationship Management.
• Knowledge of Workforce Management process and governance.
• Ability to actively engage the tasks and distil complex data into view relevant for different level of stakeholders.
• Knowledge of 3rd Party engagements process.
• Understanding of the Bank’s IT financial concepts (CTB/RTB, direct cost vs charges).
• Excellent communication and interpersonal skills as well as excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture.
• Experience of working on a global scale (i.e. across time zone & geography and with remote teams);
• Familiarity with key tools including Pioneer, Discover, GPDM, Clarity, HIBS, Jira, and Confluence and  strong Excel skills.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.
• Telephone screen.
• Interview with the hiring manager. 

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.