Junior Endpoint Administrator

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join G2A.COM as a Junior Endpoint Administrator and develop your skills in a modern IT environment.

In this role, you will do more than simply handle support tickets. You will actively participate in managing the endpoint environment (Intune, SCCM), implementing new solutions, and improving users’ daily experience. Your work will have a direct impact on the stability, security, and comfort of work across the entire organization.

This position is designed for people who enjoy solving problems, looking for better ways of doing things, and gaining experience with modern tools for device management and IT security.

In addition to excellent development opportunities, we offer full flexibility in your work arrangement – you can choose a hybrid or fully remote model, and we will also ensure a smooth onboarding process. Our benefits include a welcome package, Motivizer vouchers, private healthcare, and a MultiSport card.

If you want to develop your IT career in an international technology company, apply now.

Your responsibilities:

• Receiving, registering, and categorizing user requests (via phone, email, and ticketing system), while ensuring efficient handling in accordance with SLA standards

• Diagnosing and resolving technical issues, as well as providing ongoing user support for office software (e.g., Microsoft 365), operating systems, and peripheral devices

• Managing user accounts across systems (including Active Directory, Microsoft Exchange, VPN), ensuring correct permissions and access rights

• Installing, configuring, and maintaining workstations, printers, and mobile devices

• Administering and maintaining the endpoint environment (Windows/Mac) using MDM/UEM tools (e.g., Microsoft Intune, SCCM), including monitoring device health and management agents

• Preparing, updating, and distributing operating system images and software packages, as well as ensuring systems and applications remain up to date (updates and security patches)

• Creating and implementing configuration policies for endpoint devices (GPO, Intune, Endpoint Protection), and collaborating with the security team on device protection and incident response

• Developing and maintaining technical documentation and user knowledge bases, as well as documenting procedures

• Monitoring support tickets, reporting recurring issues, and proposing improvements within IT support processes

• Supporting the implementation of new endpoint tools and solutions across the organization

You're a perfect match for the role, if:

• You have at least one year of experience in IT, including a minimum of 6 months in a Service Desk or similar user support role

• You have a good command of English, enabling you to work comfortably with technical documentation and collaborate in an international environment

• You have strong knowledge of the Windows operating system and can effectively diagnose and resolve basic technical issues

• You also have a basic understanding of MacOS as well as Android and iOS mobile systems

• You have experience with endpoint management tools (e.g., Microsoft Intune, SCCM)

• You have basic scripting skills (PowerShell or Bash), allowing you to automate simple tasks and support system administration

• You're able to create and modify Group Policy Objects (GPO)

• You understand fundamental endpoint security principles, such as antivirus protection, data encryption, and access management

• You're open to working from our Rzeszow office for the first 3 months, after which a hybrid work model will be possible

• You're goal-oriented and able to effectively deliver assigned tasks

• You're committed to continuous development, actively learning new technologies and sharing knowledge with others

• You work well in a team environment

• You communicate effectively and are open to feedback, treating it as a key part of your professional growth

Why is joining us worth it?

• After the onboarding period, you will be able to work in a hybrid model

• You'll receive the tools necessary for your work, such as a laptop or/ and a phone

• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones

• We care about the work-life balance and wellbeing of our team

• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives

• We support skill and knowledge development via internal and external trainings

• We work according to the values of DEI: Diversity, Equity & Inclusion

• We support grassroots initiatives and charities

• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (250 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more

• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services