IT Service Desk Specialist with French

About Us:

We are a Swiss Award-Winning BPO Company and want to share our space in the heart of Warsaw and Wrocław with you! Imagine enjoying the best of both worlds - a wide range of career options within a reliable international structure, a start-up atmosphere with no dress code, a constant learning mindset, and a genuinely friendly environment. At FRISTA, this is possible, and it’s just the beginning for those who want to climb to the top and realize their potential.

We are growing at an impressive pace and are continually building teams for our international clients across various areas, including HR, Accounting, Customer Service, IT, and more. As a result, we are always looking for dedicated talents to join our team.

Your responsibilities:

• Receiving and logging user support requests
• Diagnosing and resolving technical issues related to software, hardware, and networks
• Supporting cash registers, payment terminals, and POS systems, including the GK system
• Escalating more complex issues to the appropriate support teams
• Monitoring and updating ticket statuses in the IT service management system
• Assisting users with applications and IT systems
• Creating and updating technical documentation and user guides

Our requirements:

• Fluency in French (C1 level)
• Fluency in English (B2 level)
• At least 2 years of experience in a similar role
• Knowledge of Windows and macOS operating systems
• Basic understanding of computer networks and protocols
• Experience in supporting cash registers, payment terminals, and POS systems (including the GK system)
• Strong teamwork and problem-solving skills
• Ability to work under pressure in a dynamic environment

What do we offer?

• The opportunity to gain experience in international structures, working with everyday use of foreign languages
• A full-time position in hybrid or remote (3 days in the office in the center of Wrocław)
• Comprehensive onboarding: 2 days on-site in Warsaw, followed by a one-week introduction in Switzerland
• Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance
• An extra day of leave to celebrate your birthday
• Employee Referral Program
• No Dress Code