Implementation Specialist

Implementation Specialist

Role Overview

We are seeking an Implementation Specialist to support the delivery and scaling of the NetTickIT software solution across retail clients in the UK and Europe as the company continues to grow. This is a client-facing, hands-on role that requires collaboration with IT, marketing, commercial, and operations teams within retail businesses.

The role focuses on requirements gathering, solution design, system configuration, integration coordination, and client onboarding, ensuring projects move efficiently from conception through to full implementation.

This is not a pure development role. The ideal candidate will combine strong analytical and technical capability with the ability to work directly with clients, understand their business processes, and translate requirements into a robust and scalable NetTickIT configuration.

The Implementation Specialist will report directly to the Head of Software and will work closely with Project Management, Development, Sales, and Operations teams, ensuring alignment between client requirements, system configuration, and overall platform capability.

Key Responsibilities

Client & Delivery Engagement

• Act as a primary delivery contact for NetTickIT implementations

• Run client workshops to gather business and technical requirements

• Advise clients on best-practice use of NetTickIT and Electronic Shelf Labels (ESLs)

• Demonstrate NetTickIT to prospective clients

Solution Configuration & Implementation

• Configure NetTickIT system data, business rules, templates, and workflows

• Support integration design (file-based and API-based) in collaboration with developers

• Set up and validate UAT and production environments

• Support PoC delivery, rollout planning, and go-live activities

• Produce configuration and implementation specifications

Testing, Training & Handover

• Coordinate and support User Acceptance Testing (UAT)

• Troubleshoot configuration and integration issues

• Deliver customer training sessions (web application, mobile app, ESLs)

• Create customer-specific documentation and handover materials

• Support transition into second-line support

Continuous Improvement & Scale

• Identify manual delivery steps and work with the team to automate them

• Help reduce lead time from opportunity to live environment

• Support internal delivery planning and workload forecasting

Skills & Experience Required

Essential

• Proficiency in English

• Technologies: strong working knowledge of Windows Server and SQL Server

• Strong analytical skills with the ability to translate business needs into system configuration

• Understanding of API-based and file-based integrations

• Comfortable working directly with customers in workshops and delivery calls

• Experience with system configuration, integrations, or enterprise software platforms

• Strong documentation skills (requirements, specifications, user guides)

• Ability to manage multiple projects in parallel

• Willingness to travel for business several times per year

Desirable

• Technologies: .NET Framework, C#, Visual Studio

• Retail domain knowledge (multi-store environments, labelling, operations)

• Experience with product and pricing systems (ERP), Point of Sale (POS), and ESLs

• Experience supporting retail implementation projects

• Exposure to cloud-based environments (AWS and/or Azure)

What We Offer

• Stable employment in a company with strong growth potential

• A friendly and collaborative team environment where knowledge sharing and mutual support are part of the culture

• Continuous development opportunities through:

  • working with diverse technologies on projects for well-known clients

  • collaboration with experienced experts who are eager to share their knowledge

  • co-funding for training and certifications

• Employee Referral Programme