Technical Support Engineer

Job Tasks:

• Addressing and resolving complex client inquiries through primary support channels
• Managing assigned cases to deliver the most effective solutions tailored to client needs
• Analyzing the root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems
• Utilizing technical documentation and helping expand internal knowledge base content where necessary
• Creating regular reports to monitor platform performance and quality
• Assisting in developing technical documentation and enriching the internal knowledge base

Requirements:

• Min. 2 years of experience in technical support or a similar technical field, ideally with exposure to B2B and SaaS products
• Strong understanding of REST APIs and/or GraphQL APIs
• Proven experience in diagnosing and troubleshooting web and mobile applications
• Familiarity with Single Sign-On (OAuth, SAML, SCIM)
• English C1

Offer:

• Employment contract or civil law contract, depending on your preferences
• Private medical care
• Sport card
• Extra bonuses 

Permanent job offer.