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    Software Engineer (Genesys)

    Katowice
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    B2B
    Operating mode
    Remote

    Tech stack

      English

      advanced

      Genesys platforms

      regular

      Genesys Cloud

      regular

      Genesys Engage

      regular

      Java

      regular

      JavaScript

      regular

    Job description

    Online interview

    Tasks: 


    • Develop, implement, and maintain applications and integrations using Genesys platforms (e.g., Genesys Cloud, Genesys Engage)
    • Customize and configure Genesys solutions to meet business needs, including workflows, IVR systems, and routing logic. 
    • Collaborate with business analysts, product teams, and stakeholders to understand requirements and deliver optimal solutions on Genesys platforms
    • Provide technical support, troubleshoot issues, and optimize Genesys systems to ensure high availability and performance 
    • Document technical designs, code, and configurations, ensuring compliance with best practices and internal standards


    Requirements: 


    • Bachelor’s degree in Computer Science, Information Technology, or a related field
    • Strong experience with Genesys platforms (Cloud, Engage, or On-Premise), including APIs, routing, and contact center solutions
    • Proficiency in programming languages (e.g., Java, JavaScript, C#) and scripting languages for Genesys customization
    • Ability to troubleshoot complex issues, optimize system performance, and ensure seamless functionality of Genesys applications
    • Strong communication skills with the ability to collaborate effectively with cross-functional teams and customers


    Offer: 


    • 100% remote work 
    • MultiSport Plus 
    • Group insurance 
    • Medicover Premium 
    • e-learning platform 
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