Siebel IT Operations Specialist

Location: 100% remote work (Poland)

Experience: 3+ years

You will join a team responsible for maintaining and continuously enhancing the Siebel CRM platform supporting key business processes within large organizations. In this role, you will handle incident resolution, root cause analysis, change implementation, and monitoring of production and test environments.

About the Project:

You will work on initiatives focused on stabilizing and optimizing the CRM ecosystem and its integrations with various back office systems. The scope includes operational process improvement as well as automation of monitoring and deployment workflows. Collaboration with development, integration, and business teams will be an essential part of your daily work.

Responsibilities:

• Monitor and maintain Siebel CRM environments

• Analyze incidents, diagnose issues, and provide resolutions

• Support Change Management processes and deployment activities

• Provide support to business users and project teams

• Work with SQL, system logs, and monitoring tools

• Collaborate on system integrations (SOA / ESB)

• Create and maintain operational and technical documentation

  
  

Requirements:

• Experience working with Siebel CRM (Operations / Administration / Support)

• Good knowledge of SQL and database environments (Oracle preferred)

• Experience analyzing logs and working with monitoring tools

• Knowledge of ITIL processes (Incident, Problem, Change)

• Strong teamwork and communication skills

  
  

Nice to Have:

• Knowledge of Linux / Unix

• Experience with CI/CD pipelines

• Understanding of SOA / OSB

  
  

Offer:

• Multisport card

• Private healthcare (Medicover)

• Access to an e-learning platform

• Group life insurance