IT Operations Specialist

Responsibilities:

• Participation in the operational management of a complex cloud infrastructure
• Processing requests in the ticketing system
• Initial identification of incidents reported by the monitoring system
• Performing scheduled maintenance tasks, cooperating with third-line support teams and external vendors
• Contributing to the knowledge base development
• Coordinating activities in emergency situations
• Engaging in interesting and innovative IT projects
• Handling Microsoft Azure and Google Cloud service requests

Requirements:

• Willingness to work in a shift system (24/7 service)
• On-site work required from 9 AM to 5 PM during the first month of onboarding, which takes place at the Warsaw (Wola) office; after this period, a hybrid work model is offered
• Knowledge of IT technologies
• Ability to quickly acquire technical knowledge
• Experience working with system software (Windows, Linux) and tool-based applications
• Familiarity with virtualization, high availability, monitoring, and backup concepts
• Responsibility and the ability to independently solve problems
• Very good command of English (B2/C1 level)

Nice to Have:

• Familiarity with Google Cloud Platform and Microsoft Azure at a level sufficient for initial ticket analysis
• Google or Microsoft certifications (Associate Cloud Engineer, AZ-900: Microsoft Azure Fundamentals)
• Understanding of IT security threats
• Knowledge of network monitoring systems: Zabbix, Grafana, Alerta

We Offer:

• MultiSport Plus
• Group insurance
• Medicover Premium
• E-learning platform