Team Manager (GenAI Product Delivery)

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

How you will get the job done

1. leading a flat-agile organisation of around 20 direct reports (engineers, product managers, project managers), coaching squads through discovery, build and launch
2. serving as the primary liaison between Munich Re and ERGO business units, Data Science and local IT, translating strategy into clear, value-based backlogs
3. supporting the global GenAI roadmap, balancing regional priorities, capacity and budget
4. running agile governance, outcome-driven KPIs and risk routines to keep releases on-time, on-budget and in-scope
5. partnering with Data Science units to productionise cutting-edge models, achieving targets for reliability, latency, security and privacy
6. ensuring every GenAI solution complies with global regulations and internal Responsible-AI as well as security and data-governance standards
7. delivering executive-ready communications: status, risks, mitigations and post-launch impact to board members and regional stakeholders
8. cultivating a culture of rapid learning, experimentation and continuous improvement across borders and disciplines

Skills and experience you will need

1. fluency in English (C1)
2. 5 + years of programme/delivery management for AI/ML or other complex global software products
3. proven success managing 10+ person teams in a flat, agile setup across multiple regions
4. deep knowledge of Generative AI (LLMs, fine-tuning, RAG, vector search) and the full product lifecycle
5. hands-on expertise with agile frameworks and modern DevOps/MLOps practices in distributed environments
6. experience working with Azure DevOps/Jira, Git, Python notebooks and BI dashboards
7. exceptional communication and stakeholder-management skills, being able to translate complex technical topics into clear business language for C-suite leaders
8. familiarity with major cloud platforms (AWS, Azure, GCP) and global compliance frameworks (GDPR, EU AI Act)
9. degree in Computer Science, Data Science, or comparable business education would be advantageous

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!