Senior Project Manager (Operations Projects)​ | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

This role is in the Operations Projects (OP) team which is responsible for delivering IT Infrastructure and Operations projects across Data Centre, Cloud, Networks, Workplace, Support, Service Management, Integrations, Facilities and Enterprise Architecture. Operating as a global centre of project and program excellence for change delivery, budget management, and people development within IT, the OP team enables transformation and ensures the successful implementation of technology solutions that underpin the global organization.

The team’s remit spans the full IT landscape – from the foundational network infrastructure to the end-user desktop experience. They are accountable for delivering measurable business benefits and outcomes, managing project budgets, maintaining the project roadmap, allocating and leading project resources, and ensuring the timely delivery of all project scopes. Each portfolio run by four sub-tower leads delivers the strategic agenda and roadmap for a specific part of the IT Infrastructure or business demand. Within each portfolio there are multiple projects, programs and project delivery resources.

How you will get the job done

• managing multiple complex projects with a budget of approximately £1m – £3m and taking responsibility for their delivery using formal project management techniques as appropriate

• ensuring the projects are delivered on time, meeting the business & technical requirements and delivered within the agreed budget

• producing a Charter for each project based upon the agreed scope, defining the budget, identifying the resources, creating the schedule, outlining the approach and suggesting the sequencing of work required to execute the project effectively

• d​riving the delivery of their projects with predictable consistency, efficiency and success, ensuring overall compliance with IT-internal requirements and smooth transition of the resulting solution into production

• managing vendor relationships and the effective utilization of resources on each project, minimizing use of external onshore and offshore resources, and ensuring the timely onboarding and offboarding of those resources when tasks are completed

• establishing effective working relationships with all stakeholders and acting as the key point of contact for the project

• identifying issues/risks, analysing options and managing impacts to mitigate project delays and take appropriate action to keep the project on track, leveraging support from key stakeholders and/or management as required

• managing, monitoring and reporting progress against milestones and budgets, ensuring consistent and transparent communications are provided to Management and Executive Leadership

• ensuring all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments, and ensuring accurate forecasts and accruals are maintained in SAP and Clarity

• coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests in a timely manner to ensure the project continues to align with the agreed schedule

Skills and experience you will need

• fluent spoken and written English and German

• 5 to 7 years+ of experience in successfully managing the delivering of IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry

• being able to demonstrate strong management skills including project management, financial management, change management and facilitation

• ability to lead and direct the project under a unified project lens without compromising business outcomes and priority constraints

• ability to work in complex organization structures and tenaciously forge a path for delivery resulting in delivery

• excellent communication skills, strong experience in managing the diverging interests of various stakeholders

• proven ability to create meaningful reports and summarize project health status for stakeholder presentations

• proven ability to manage and track project costs and budgets to agreed baselines

• ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way

• collaborative working style creating a culture of accountability and sharing

• able to work with varying organizational and geographic styles to the end goal of unifying and standardizing the delivery culture and capability

• willingness and ability to travel internationally

Nice to have

• experience using Clarity to manage projects/programs

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!