Senior IT Support Specialist (FIS Payment Hub)

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As a Senior IT Support Specialist, you will support the stable and secure operation of applications, provide user support, troubleshoot and perform application maintenance activities, and assist with project activities such as major upgrades and rollouts.

How you will get the job done

• supporting stable and secure operation and development of small enhancements for multiple applications in your portfolio

• researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

• consulting with the operations team, external software providers, and users and to improve application performance

• following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• collaborating in transition projects and in the further development of the service in general

• creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation

Skills and experience you will need

• fluency in English

• university degree in Computer Science or a related field

• 2+ years of experience in delivering results in a fast paced, global and regulated business environment

• sound IT software support experience

• planning, coordination and organizational skills to ensure smooth application support processes and as well to assist the Product Manager or the customer directly

• flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas

Nice to have

• hands-on experience with the application FIS Payment Hub

• understanding of cash management processes

• hands-on experience in Cash Management

• experience working in a banking environment

• experience with Azure DevOps, ServiceNow, Amazon Web Services

• experience with IT compliance documentation standards

• ITIL certified or readiness to pursue one

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!