Network Security Engineer | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As a member of the team, you will be the initial point of contact for all firewall-related incidents, tickets, and inquiries. You will respond to tickets from application owners, analyze requirements, and design/build firewall policies to ensure secure and efficient network access. This position requires a solid understanding of networking and security principles, as well as a customer-centric approach to quickly address stakeholder needs.

The team is responsible for managing various security devices, applications, information and is expected to monitor and manage devices and applications such as proxy, firewall change assurance, IPS/IDS, and DDoS.

How you will get the job done

• being the initial point of contact for all firewall-related requests, incidents, and inquiries from application owners

• ensuring application teams feel supported and informed about Security processes

• monitoring and troubleshooting network security appliances

• working within established configuration and changing management policies to ensure awareness, approval and success of changes made to network infrastructure

• performing other tasks entrusted by superiors, within the scope of the position, and possessed competences

• documenting changes, troubleshooting steps, and lessons learned to strengthen team knowledge

• following established workflows while continuously identifying opportunities to improve efficiency

• maintaining a high level of accuracy, especially when implementing changes in production environments

• keeping up with emerging threats, vendor updates, and evolving network architectures

• adapting quickly to shifting priorities, urgent incidents, or new security requirements

• contributing to a culture of continuous improvement within the security operations team

Skills and experience you will need

• fluent spoken and written English

• min. 3 years of hands-on experience in network security or firewall engineering

• familiarity with change management processes and ticketing systems (e.g. ServiceNow)

• in-depth understanding of Network Security technologies (FW, IDS/IPS, DLP, SASE/SSE) and associated principal vendors (Cisco, Citrix, F5, Fortinet, Zscaler)

• broad range of understanding of ITIL, ITSM and industry best practices

• ability to grasp complex technical concepts rapidly and to rate their potential against real business requirements

• proficiency in configuring and managing firewall platforms (e.g., Palo Alto, Cisco, Fortinet, Check Point)

• strong knowledge of networking protocols (TCP/IP, HTTP, DNS) and security concepts

Technology we use

• experience with IDS/IPS, VPN, proxy, or related security technologies

• certifications such as CISSP, Security+

• familiarity with scripting or automation for network security tasks (Python, Ansible)

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!