Head of Product Domain | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

We are seeking an experienced IT professional to lead a Product Domain team that supports cluster delivery teams in delivering projects and business value to our stakeholders. This role provides an opportunity to apply your leadership skills, contribute to strategic initiatives, and grow within a dynamic and evolving organization.

In this position, you will work closely with the central Product Domain team within the sub-tower, ensuring strong alignment and effective collaboration. You will support your team in day-to-day operations, foster people development through coaching and mentoring, and coordinate with key stakeholders to ensure successful delivery. A strong focus will be placed on driving continuous improvement across processes, performance, and ways of working, enabling teams to deliver consistent, high-quality outcomes.

How you will get the job done

• providing comprehensive IT consulting and support for business initiatives, with a strong focus on enabling the strategic implementation of business requirements in Omnichannel and Online Sales - this includes end-to-end program management for the associated project portfolio

• supporting the full lifecycle of IT project deliverables, from business analysis and requirements management through to delivery and implementation, and ensuring seamless integration of cross-functional IT deliverables into the existing ERGO system landscape, as well as the successful transition to IT operations

• ensuring consistent application of professional testing methods and quality standards across the sub-tower, while coordinating and overseeing all test activities to ensure high-quality outcomes

• leading and coordinating a multidisciplinary team of IT professionals, including Business Analysts, Project Managers, Solution Architects, and Test Managers

• fostering a collaborative, high-performance culture, promoting the use of standard tools, frameworks, and best practices, and supporting resource planning to ensure the availability of the right skills across the project portfolio

• supporting the professional growth and development of employees in a global environment by encouraging continuous learning, knowledge sharing, coaching, and cross-location collaboration to build sustainable delivery capabilities

Skills and experience you will need

• fluency in English

• University degree in insurance, business administration, mathematics, economics, (business) informatics, or a comparable qualification

• inspiring leadership skills combined with a hands-on mentality and strong ownership mindset

• solid understanding of the insurance industry, including core processes, products, sales channels, and business models

• good understanding of the software development lifecycle and key technical concepts related to IT solutions

• proven experience in portfolio management and IT project management, including time, cost, and risk management

• demonstrated success in leading delivery teams with a strong focus on collaboration, accountability, and continuous improvement

• excellent communication and stakeholder management skills, with a service-oriented approach toward internal and external partners

• experience in managing and developing cross-country teams, fostering a collaborative and performance-driven work environment

• strong leadership, communication, and negotiation skills, with the ability to motivate diverse teams and manage stakeholder expectations effectively

• willingness to travel occasionally

Nice to have

• German language skills are a strong advantage but not required

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!