Join our team as a Senior Delivery Manager and play a key role as Engagement Lead, owning client relationships from initial engagement through successful delivery and value realization. Act as the single orchestration point between Sales, Delivery, Solutions and client stakeholders to ensure commercial commitments are translated into high-quality execution and long-term partnership.
Responsibilities
- Act as primary engagement owner from opportunity qualification through delivery execution and stabilization
- Establish trusted relationships with client sponsors, business owners and IT leadership
- Own client communication cadence, escalation management and expectation setting
- Drive value realization by ensuring that outcomes align with client business objectives
- Partner with Sales and Solution Architects during pre-sales to shape engagement model and delivery approach
- Own deal-to-delivery transition, including handover, scope clarification and governance setup
- Ensure SOWs, commercials and delivery plans are aligned and executable
- Align Delivery Managers, Program Managers and Tech Leads around objectives, milestones and quality standards
- Ensure delivery governance is in place, including cadence, KPIs and escalation paths
- Proactively manage risks, dependencies and scope evolution
Requirements
- Minimum 8 years in IT services, consulting or digital delivery environments
- Proven experience in at least two of the following: client engagement leadership, delivery management, pre-sales or account management
- Experience managing complex, multi-stream delivery
- Strong understanding of SOWs, commercials and delivery models
- Experience working with senior client stakeholders
- Client leadership and stakeholder management skills
- Engagement governance and delivery orchestration experience
- Commercial acumen in scope, margin and change management
- Structured communication and escalation management skills
- Systems thinking with ability to connect sales, delivery and operations
- Excellent command of written and spoken English (B2+ level)
We offer
- We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
- English classes
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
- Please, note:
- The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.
- We will reach out to selected candidates exclusively.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.