Senior BMC Helix Specialist

We are seeking a Senior BMC Helix Specialist to lead the configuration, customization and enhancement of our BMC Helix ITSM platform. In this role, you will drive the integration of advanced AI capabilities into our service management environment, ensuring optimal performance and user experience across the organization.

Responsibilities

• Configure and customize the BMC Helix ITSM platform to align with business requirements

• Manage users and teams within the BMC Helix environment, ensuring proper access and governance

• Lead the integration of AI capabilities into the platform, including language processing, chat, documentation and suggestion features

• Design and implement enhancements to existing BMC Helix ITSM workflows

• Develop and maintain integrations between BMC Helix ITSM and other enterprise systems

• Provide technical leadership and guidance on best practices for ITSM operations

• Troubleshoot and resolve complex issues related to the BMC Helix platform

• Collaborate with stakeholders to gather requirements and translate them into technical solutions

• Document configurations, customizations and integration processes for knowledge sharing

Requirements

• 2+ years of proven experience working with BMC Helix ITSM

• Expertise in BMC Helix ITSM configuration and customization

• Proficiency in implementing enhancements and integrations within the BMC Helix platform

• Background in Infrastructure Automation and Orchestration

• Skills in managing users and teams within ITSM environments

• Familiarity with embedding AI capabilities such as language processing, chat and documentation suggestions into ITSM tools

• Capability to translate business requirements into effective technical solutions

We offer/Benefits
We gather like-minded people:

• Engineering community of industry professionals

• Friendly team and enjoyable working environment

• Flexible schedule and opportunity to work remotely within Poland

• Chance to work abroad for up to 60 days annually

• Business-driven relocation opportunities

We provide growth opportunities:

• Outstanding career roadmap

• Leadership development, career advising, soft skills, and well-being programs

• Certification (GCP, Azure, AWS)

• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru

• English classes

We cover it all:

• Stable income (Employment Contract or B2B)

• Participation in the Employee Stock Purchase Plan

• Benefits package (health insurance, multisport, shopping vouchers)

• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more

• Referral bonuses

• Corporate, social and well-being events

Please, note:

• The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.

• We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.