Lead ServiceNow Developer

We are seeking an experienced Lead ServiceNow Developer with solid expertise in ITOM, CSDM and integrations to support our multi-source, service-aware and self-healing CMDB. In this role, you will collaborate closely with Product Owners and ServiceNow engineers to deliver future-proof solutions and empower stakeholders to govern data effectively.

Responsibilities

• Collaborate with the Product Owner to assess incoming demands and ensure data-related solution decisions are future-proof

• Work with ServiceNow engineers to create, refine and realize user stories

• Remediate incidents and fulfill requests within the area of responsibility

• Apply creative thinking, both conceptually and practically, to address complex challenges

• Create holistic solutions that address multi-source CMDB needs

• Empower business stakeholders to realize and govern data

• Support the multi-source, service-aware and self-healing CMDB through ITOM, CSDM and integrations

• Communicate clearly and empathetically with team members and stakeholders

Requirements

• 5+ years of experience in software development

• Solid experience with multi-source CMDB, discovery (patterns) and IRE governance

• Proficiency in IH-ETL, service mapping and APM/TPM

• Understanding of CSDM and hands-on experience with ServiceNow ITAM (HAM & SAM) and ITOM modules

• Capability to create holistic solutions and empower business stakeholders to realize and govern data

• Skills in creative, conceptual and practical thinking

• Good communication skills, both clear and empathetic

• English proficiency at B2 level or higher

We offer/Benefits
We gather like-minded people:

• Engineering community of industry professionals

• Friendly team and enjoyable working environment

• Flexible schedule and opportunity to work remotely within Poland

• Chance to work abroad for up to 60 days annually

• Business-driven relocation opportunities

We provide growth opportunities:

• Outstanding career roadmap

• Leadership development, career advising, soft skills, and well-being programs

• Certification (GCP, Azure, AWS)

• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru

• English classes

We cover it all:

• Stable income (Employment Contract or B2B)

• Participation in the Employee Stock Purchase Plan

• Benefits package (health insurance, multisport, shopping vouchers)

• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more

• Referral bonuses

• Corporate, social and well-being events

Please, note:

• The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.

• We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.