Jira Administrator & Application Support Specialist

We are seeking a Jira Administrator & Application Support Specialist to join our international team supporting one of the world’s largest Jira environments. This role offers the opportunity to work remotely or in a hybrid model from Poland, collaborating directly with Atlassian Premier Support and engaging in cloud migration, app modernization and SRE practices within a dynamic agile ecosystem.

Responsibilities

• Support end-user requests and process them in line with operational guidelines

• Maintain and extend automation rules using Jira Automation

• Develop and manage workflows with Jira Misc Workflow Extensions (JMWE)

• Manage Xray Test Management configurations and permissions

• Configure and support Structure for Jira boards and reports

• Troubleshoot and resolve configuration or integration issues for end-users

• Develop Python scripts or REST integrations for custom reporting or automation

• Participate in incident resolution and root cause analysis

• Support cloud migration initiatives including app gap analysis and re-platforming

Requirements

• 2+ years of experience in Jira Administration (Data Center and Cloud)

• Knowledge of Jira Automation, including rules, triggers and actions

• Expertise in JMWE, Structure and Xray plugins

• Competency in workflow design, permission schemes and field configurations

• Understanding of Scrum, Kanban and Agile methodology

• Skills in using AI tools and agents such as ChatGPT or Copilot for automation and productivity in Jira

• Proficiency in Python scripting or REST API integrations

• Familiarity with Jira Software Cloud migration

• Background in integrating ServiceNow, Confluence, Bitbucket or GitHub

• Knowledge of Kubernetes or GCP for Data Center environments

• Strong communication and documentation skills

• Capability to work proactively and solve problems in a fast-paced agile environment

• Qualifications in English at B2 level or higher for daily collaboration and documentation

We offer/Benefits

We gather like-minded people:

• Engineering community of industry professionals

• Friendly team and enjoyable working environment

• Flexible schedule and opportunity to work remotely within Poland

• Chance to work abroad for up to 60 days annually

• Business-driven relocation opportunities

We provide growth opportunities:

• Outstanding career roadmap

• Leadership development, career advising, soft skills, and well-being programs

• Certification (GCP, Azure, AWS)

• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru

• English classes

We cover it all:

• Stable income (Employment Contract or B2B)

• Participation in the Employee Stock Purchase Plan

• Benefits package (health insurance, multisport, shopping vouchers)

• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more

• Referral bonuses

• Corporate, social and well-being events

Please, note:

• The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.

• We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.