ServiceNow Technical Product Manager

PROJECT INFORMATION:

• Industry: Technology

• Location: Remote

• Assignment type: B2B 

Summary: As a ServiceNow Technical Product Manager, you will play a crucial role in bridging technical capabilities with business needs. Your primary goal is to optimize the ServiceNow platform to align with customer service management objectives.

Responsibilities:

• Serve as the primary point of contact and platform expert for business clients and stakeholders.

• Develop and maintain a strategic roadmap for the Customer Service Management (CSM) component.

• Act as a trusted advisor to business users regarding ServiceNow functionalities.

• Gather requirements and translate them into technical specifications.

• Collaborate with cross-functional teams for solution integration.

• Provide technical expertise and business analysis.

• Coordinate with development teams to execute ServiceNow CSM initiatives.

• Maintain documentation and produce regular progress reports.

• Lead and mentor team members to foster a collaborative environment.

• Stay informed about advancements and industry trends in ServiceNow.

Must Haves:

• Minimum 5 years' experience in ServiceNow as a product manager, business analyst, technical consultant, or solution architect.

• Expertise in ServiceNow development and implementation, particularly in CSM.

• Knowledge of ServiceNow architecture, capabilities, and modules.

• Strong business analysis skills within CSM frameworks.

• Effective communication and interpersonal skills.

• Fluent English (written and spoken).

Nice to Haves:

• Experience in JavaScript, HTML, CSS, and other web technologies.

• General knowledge of ServiceNow integration techniques and third-party tools.