Service Management Analyst - Mark Looney Replacement

Want to make an impact? We offer that

Due to continued growth, we are currently hiring a Service Management Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as Service Management Analyst would be:

• Review and assess Service Transition documentation submitted by project teams.

• Oversee and coordinate IT aspects of the Joiner-Mover-Leaver (JML) process.

• Design and maintain business process flows using Microsoft Visio.

• Perform administrative tasks in Active Directory and Azure AD.

• Build dashboards, run queries, and create insightful reports.

• Manage and resolve incidents and fulfilment requests through ServiceNow.

• Participate in and coordinate User Acceptance Testing (UAT).

Requirements:

• Proven experience in IT operations or service management roles

• Strong working knowledge of ServiceNow

• Familiarity with Active Directory and Azure AD administration

• Proficient in Microsoft Visio

• Experience with data reporting and dashboard creation

• Understanding of IT service transition and user lifecycle processes

Nice to Haves:

• Exposure to User Acceptance Testing (UAT)

• Experience in change enablement

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.

Opportunity type: Contract, Hybrid (Cork)