Service Delivery Manager (Managed Services)

Role Overview:

We are seeking a Service Delivery Manager to lead the delivery and operation of an ongoing IT service. This role is responsible for service performance, team coordination, and SLA/KPI compliance in a client-facing environment.

Location: Braga
Work Model: Hybrid ( 2 times a week)
Duration: 7 months (with strong possibility of extension)
Languages: English (C2), Portuguese (C2)

Requirements:

• Experience in a similar role:

  • Service Delivery Manager / Managed Services Manager / IT Service Manager.

• Proven experience managing teams.

• Strong understanding of Agile methodologies (Scrum, Kanban).

• Experience with service management (SLA/KPI tracking and reporting).

• Strong stakeholder and communication skills.

• Experience handling operational issues and escalations.

• Fluent in English and Portuguese (C2 required).

Nice to Have:

• Experience with cloud environments (AWS preferred).

• Familiarity with ITIL or service management frameworks.