Service Transition Manager

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Service Transition Manager

B2B

Hybrid model (3x from the Gdansk office, 2x wfh per week)

Responsibilities:

• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization

• Drive transition activities and execute project retrospective sessions

• Follow up on implementation plans and agreed target transfers

• Establish post-transition monitoring controls and governance frameworks

• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs

• Recommend transitioned projects for perpetual run cost transfer

• Drive and review biweekly progress reporting

• Create new STM milestones and maintain project timelines

• Oversee STM approach maintenance and ensure STM Handbook with templates remains current

• Facilitate stakeholder communication across complex organizational landscapes

Requirements:

• Experience with complex stakeholder landscapes in large organizations

• Understanding of banking and/or IT operations and processes

• Knowledge of change management and organizational design

• Skillset to support project manager in running STM function

• Vital role in providing skilled capacity to successfully anchor transitioned deliverables in line organization

• Ensuring sustained risk reduction

• Strong facilitation and communication skills

• Experience in service transition or change management roles

• Understanding of ITIL or similar service management frameworks

• Stakeholder management and influencing skills

• Very good command of English, both spoken and written

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program