Senior Manager - Presales (Salesforce Solution Architect)

Summary:

A Salesforce Solution Architect designs and implements scalable, high-performance, and secure Salesforce solutions that align business requirements with technical capabilities.

Main Responsibilities:

• Solution Design & Strategy: Create comprehensive, scalable, and secure technical architecture using Salesforce best practices.

• Multi-Cloud Architecture: Design end-to-end blueprints that integrate multiple clouds such as Sales, Service, Marketing, and Commerce to create a unified customer journey.

• Strategic Requirement Elicitation: Lead workshops with C-level stakeholders to translate complex business problems into scalable solution roadmaps and functional requirements.

• Demo Builds: Build customized demos on the Salesforce platform to illustrate solution features and capabilities for clients and stakeholders.

• Technical Leadership: Guide development teams through the implementation, ensuring the solution aligns with the intended architecture.

• Integration & Data Modelling: Design and implement complex integrations between Salesforce and external systems and manage data modeling, including data migration and governance.

• Prototyping & PoCs: Build functional prototypes and proofs-of-concept to validate architectural assumptions and demonstrate value to stakeholders.

• Governance & Standards: Define and enforce standards for development, security, compliance, and DevOps practices.

• Consulting & Stakeholder Management: Advise stakeholders on best practices for adopting Salesforce technology to optimize business processes.

• Identity & Data Harmonization: Establish a single source of truth by managing Customer Identity and harmonizing data across disparate systems.

• Platform Governance: Define and enforce enterprise-wide architectural standards, security guardrails, and best practices.

• Scale & Performance Design: Architect solutions to handle high-volume transactions and large data volumes while minimizing technical debt.

• Integration Orchestration: Design seamless real-time and batch integration patterns between Salesforce and external systems.

• Innovation Advocacy: Continuously evaluate emerging technologies to drive digital transformation and platform modernization.

Key Requirements:

• Bachelor’s/Masters degree in Engineering.

• 8+ years of experience in Salesforce presales and technology implementation for enterprise CRM projects.

• 3+ years in consulting, with extensive expertise in solution definition and integration patterns.

• Relevant certifications in Sales, Service, and Marketing Cloud.

• Hands-on experience with Salesforce Agentforce, Sales Cloud, Data Cloud, and Service Cloud.

Nice to Have:

• Certifications in Technical Architect, Application Architect, System Architect.

• Experience with industry-specific clouds and Salesforce best practices.

• Strong skills in system documentation, including ERDs and process flows.

Other Details:

• Location: Dubai - UAE.

• Team Structure: Cross-functional collaboration expected.

• Project Context: Focus on digital transformation through Salesforce technology.

• Department Customer Experience