Junior Developer – BMC Helix Platform

Summary: This role of Junior Developer – BMC Helix Platform is focused on enhancing IT service management through the development, configuration, and maintenance of workflows on the BMC Helix platform, contributing to global IT operations.

Main Responsibilities:

• Handle incidents and service requests in BMC Helix following ITIL processes.

• Assist in the development and configuration of business workflows on the BMC Helix Platform.

• Translate business and IT service requirements into platform configurations.

• Collaborate with Senior Developers and GCC teams on development tasks.

• Document configurations, workflows, and technical changes.

• Build knowledge of the BMC Helix platform and seek guidance from senior team members.

Key Requirements:

• Experience with BMC Helix platform.

• Knowledge of ITIL processes.

• Basic programming skills.

Nice to Have:

• Familiarity with Agile methodologies.

• Experience in creating dashboards.

• Understanding of CMDB & Asset Management.

Other Details:

This role is geared towards enhancing IT service management capabilities and is suitable for candidates looking to grow their experience in a collaborative environment focused on global IT operations.