Deskside Support Analyst

Want to make an impact? We offer that

Due to continued growth, we are currently hiring a Deskside Support Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as Deskside Support Analyst would be:

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)

• Troubleshoot software and operating-system faults, perform OS and application installations/updates

• Image and deploy new devices, ensuring configurations meet corporate standards

• Manage user accounts and permissions in Active Directory

• Support network connectivity

• Provide both onsite and remote assistance using tools like Teams Viewer and Citrix Director

• Maintain accurate incident records in ServiceNow, meeting SLA targets and following up to ensure user satisfaction

Requirements:

• Expertise in diagnosing and resolving hardware issues

• Proficiency in troubleshooting software and operating systems

• Experience with imaging and deploying devices

• Knowledge of Active Directory user management

• Familiarity with network connectivity issues

• Strong communication skills for remote assistance and documentation

Nice to Haves:

• Experience with ServiceNow for incident management

• Familiarity with remote assistance tools (e.g., Teams Viewer, Citrix Director)

• Previous experience in a similar desktop support role

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.

Opportunity type: Contract, (Dublin)