Application Support Engineer - Hybrid (Lisbon)

🚀 Application Support Engineer | Hybrid – 2x onsite per week (Lisbon)

We are hiring a CRM/CLM Application Support Engineer to join a long-term project with one of our clients, operating in an international and multicultural environment.

This is a RUN-focused role, ideal for someone who enjoys working on production support, incident resolution, and ensuring platform stability in complex ecosystems.

🌍 International environment

📅 Long-term project

🕐 Standard hours + on-call rotation

 🗣️Languages: English: B2 (minimum level)

📍 Hybrid – Lisbon (2x onsite | Flexible)

You will be responsible for maintaining the CRM/CLM platforms, working with development and infrastructure teams.

💼 Key Responsibilities:

• Level 2 support for CRM/CLM applications and related systems

• Incident analysis, troubleshooting, and coordination with Level 3 or vendors

• Monitoring data flows, integrations, and system performance

• Root cause analysis and continuous improvement initiatives

• Execution and validation of deployments and configuration changes

• Collaboration with cross-functional teams in an international setup

🛠️ Tech Environment:

• 💻 MS SQL Server, APIs (REST, SOAP), Messaging (Kafka, MQ)

• ⚙️ CI/CD tools (Jenkins, GitLab)

• 🖥️ Windows, Unix, Linux

• 📊 Monitoring tools (Dynatrace, Splunk, SolarWinds)

• 📌 Jira, Confluence

🎯 Requirements:

• +2 years in Application Support or Production Support

• Strong troubleshooting and analytical skills

• Experience with databases, APIs, and distributed systems

• Understanding of ITIL processes

• CRM/CLM knowledge or strong willingness to learn

Nice to have:

• 💻 Dynamics 365, .NET, C#

• ⚙️ Scripting (PowerShell, Shell, Python)

• 📊 DevOps exposure and CI/CD environments

📩 Interested or know someone who could be a fit? Apply directly or send me a message with your CV and availability.