ServiceNow CMDB Developer/Expert

Your responsibilities

• You will take responsibility for activities concerning the development of CSDM/CMDB Data and Model and leading the journey to a fully cloud ready CMDB.

• You will act as a competent counterpart for our Configuration Management Product Owner and Solution Architect. You will translate their requirements into development stories and thereby strengthen the ServiceNow capabilities.

• You ensure a goal-oriented integration of the Configuration Items into the ITSM operational processes (e.g. incident, change or problem management) as well as into commercial processes (e.g. service portfolio or contract management), considering the defined data model (CSDM)

• Together with our implementation partners for ServiceNow, you will explore the possibilities of mapping the CMDB requirements in our group-wide ITSM platform ServiceNow.

• In regular consultations, you will identify potential improvements in the processes as well as in ServiceNow and, if necessary, initiate changes and new projects

• You will ensure the delivery of an appropriate and comprehensive documentation of integrations, and specifications you have been working on.

  
  

  
  

Our requirements

• Several years of experience in the realm of ServiceNow platform, as well as ServiceNow Certifications as CSA, CAD, Test Management and CMDB Micro certification.

• Sound experience requested in ServiceNow ITSM specifically CMDB, ITOM Discovery and Service Mapping.

• You need to master CMDB integration technologies (Previous experience as ServiceNow developer is a must).

• Expertise in classical Datacenter and Network, as well in Public Clouds (AWS, Azure, GCP) is required.

• Practical experience in agile and DevOps way of working.

• Excellent and effective communication skills and the ability to clearly abstract and describe complex topics.

• Capable of managing complex-tasks and very good project management skills.

• Fluent English and Polish language skills are essential.

We offer:

• B2B contract

• We offer the opportunity to work remotely. For those who prefer to work from the Warsaw office more often, we can also make this possible. However, once a month we ask you to come to Warsaw - the cost of travel is covered by the employee. Moreover you will work in an international team. Up to once per quarter you may have a business trip to our headquarters in Essen - all expenses are covered by the company.