Product Manager /Knowledge Management

We are looking for a Product Manager – Knowledge Management to build, structure, and scale product knowledge across our B2B SaaS platform.

This role sits at the intersection of Product, Sales, Customer Experience, and Marketing, ensuring that product documentation, knowledge bases, and enablement materials are clear, consistent, and easy to use.

You will turn complex products into simple, structured, and impactful knowledge that supports product adoption, sales effectiveness, and customer success.

What You’ll Do

• Own and develop product documentation for a complex SaaS platform

• Build and maintain a central knowledge base (docs, FAQs, guides, playbooks)

• Prepare Release Notes and support product launches

• Support Product Managers with:

  • Webinars

  • Product presentations and demos

• Create Sales Enablement materials:

  • Product overviews

  • Value propositions

  • FAQs and comparison docs

• Ensure consistent product messaging across Product, Sales, CX, and Marketing

• Improve knowledge structure, discoverability, and quality over time

What We’re Looking For

• 2+ years of commercial experience in:

  • Knowledge Management, Product Operations, Technical Writing, Product Marketing, Sales Enablement, or similar

• Strong written communication skills

• Experience working with SaaS, technology, or digital products

• Ability to structure complex information clearly

• High ownership, autonomy, and attention to quality

• English level: C1 or higher (mandatory)

Nice to Have

• Experience with tools like Jira, Confluence, Zendesk Guide, or similar

• Experience creating enablement, onboarding, or training materials

• Background in Product, CX, or Marketing teams

We Offer: 

• Full remote position / hybrid work (office in Gliwice)

• Employment Contract or B2B. 

• Stable working environment with a focus on long-term cooperation. 

• Optional English or Spanish lessons. 

• Private medical care (Luxmed). 

• Life insurance (Allianz). 

• Multisport membership. 

• Birthday leave 

• Voluntary days