Helpdesk Engineer

• The role: IT Helpdesk Engineer 

• Location: Warsaw (Hybrid – 3 days per week from the office) 

• Contract Type: Contract of employment 

• Salary: up to 12,500 PLN gross/month 

About the company: 

Our client is a fast-growing global technology company, developing innovative digital products used by millions of people around the world. With a diverse and international team, they focus on creating user-friendly solutions that bring real value to everyday life. Their mission is to make complex tasks simple, accessible, and engaging, while continuously driving positive impact through technology and innovation.

About the role: 

Our client is looking for an IT Helpdesk Engineer to strengthen their internal support team. This position involves being the go-to person for employees who need assistance with technical issues. The role includes diagnosing and resolving everyday IT problems, maintaining the reliability of workplace systems, and ensuring colleagues receive timely and professional support. 

Responsibilities: 

• Act as the first line of IT support, handling requests through phone, email, and the company’s ticketing system. 

• Diagnose and resolve issues connected with MacOS, Google Workspace, identity management (Okta), and mobile device management tools. 

• Provide assistance with commonly used workplace applications, such as Slack or Asana. 

• Set up and configure new employee equipment, including both hardware and required software. 

• Keep accurate logs of incidents, actions taken, and solutions applied (experience with FreshService ITSM would be an advantage). 

• Escalate more complex cases to senior colleagues when required. 

• Create and update IT documentation, including guides, manuals, and system records. 

• Support users with training and advice on everyday tools, particularly Google Workspace and MacOS. 

• Work closely with the wider IT team to improve processes, introduce upgrades, and optimize systems. 

Qualifications: 

• Background in IT, Computer Science, or a similar technical field. 

• Around 2+ years’ experience in providing hands-on IT/user support, particularly with MacOS and Google Workspace. 

• Practical experience with administration and support of workplace tools and systems, including Google Workspace, Okta, Mac device management, collaboration apps (e.g. Slack, Asana), as well as remote assistance and ticketing platforms. 

• Strong communication skills, with the ability to translate technical details into clear guidance. 

• Comfortable working under pressure and handling multiple priorities. 

Additional advantages: 

• Familiarity with tools and platforms such as Jamf for Mac management, FreshService ITSM, asset management systems, and Jira.