Salesforce Technical Support Specialist
Support
Salesforce Technical Support Specialist
Wejherowo
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
DNV
DNV is the world’s leading classification society. Shared Services IT provides daily technical support to organization worldwide and develops IT platforms. We focus on software development, implementation of solutions for clients and support users.
Tech stack
English
IT Support
Salesforce
Job description
Online interview
Friendly offer
Global Shared Services IT is the DNV IT organization responsible for delivering a wide range of IT capabilities and capacities to business and corporate units and end-users worldwide. GSS IT with nearly 400 employees worldwide is the internal service provider for IT support globally in DNV and has a key role in system evaluation, development, and integration.
We are seeking a Salesforce Technical Support Specialist for our team based in Gdynia, Poland.
In your role you will:
- Provide application and process support (2nd line)
- Create and update support documentation
- Monitor and support business units’ usage of applications
- Collaborate on support activities with all support hubs world-wide
- Participate in user acceptance testing
- Participate in problem and change management of application
- Contribute to enhancing the applications and users’ application knowledge
- Cooperate with software development partners
Successful candidates should have good understanding of the IT technical aspects as well as interest in the support of business processes.
We are looking for person with knowledge and preferably experience in several of the following areas:
- Salesforce
- Basic knowledge of Sales, CPQ and Service Cloud
- Understanding of Salesforce Security model
- Understanding on all aspects of configuration
- Understanding on Reports and Dashboards.
- Preferably Salesforce Certification - Application Support
- System Integrations
- Proficiency in English - spoken and written (the working language is English)
Successful candidates:
- Have good communication skills
- Enjoy working in an international environment
- Have a systematic and analytical approach to tasks
- Are service-oriented, customer focused and have a proactive attitude
- Can work individually, and at the same time maintain a high team spirit
- Enjoy being part of a hectic work environment and embrace changes
- Enjoy new challenges and personal drive to achieve our objectives
Meet our employees:
Visit our internet page https://www.dnv.pl/companyofvalues to meet our employees and see what they value the most.
Follow us in social media
Want to see what it’s like to be a part of DNV Global Shared Services? Check out our social media:
- Facebook - https://www.facebook.com/DNVGlobalSharedServices
- Instagram - https://www.instagram.com/dnvglobalsharedservices/
- LinkedIn - https://www.linkedin.com/company/dnv/
Want to see what it’s like to be a part of DNV Global Shared Services? Check out our social media:
- Facebook - https://www.facebook.com/DNVGlobalSharedServices
- Instagram - https://www.instagram.com/dnvglobalsharedservices/
- LinkedIn - https://www.linkedin.com/company/dnv/
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