Technical Support and Implementation Specialist

Blueprint Solutions is a leader in cloud-based clinical office management systems for hearing healthcare clinics.

You can find more details Blueprint Solutions | Audiology Office Management Software

We are seeking for a skilled technical support and implementation specialist to join our support team. This individual will be based in Poland and will focus primarily on supporting our European-based clients.

Responsibilities

• Provide Level 1 and Level 2 support to customers, primarily based in Europe
• Participate in phone/ticket support coverage and response to escalated calls and tickets
• Provide remote support to customers using Freshdesk and ScreenConnect
• Manipulate data on the database level using SQL and other tools
• Work on integration solutions with 3rd party systems and applications
• Setup and onboard new clients
• Convert new client data into Blueprint OMS using SQL and other tools
• Escalate technical issues to the Level 3 team as needed
• Develop and maintain technical documentation as needed

Requirements

• Understanding of IT security best practices
• Is a problem solver at heart, able to approach complex technical challenges and find creative and efficient solutions
• Computer science/IT education or related program.
• +3 years’ experience with databases and SQL (PostgreSQL, MySQL)
• Has excellent communication skills, both verbal and written, and can effectively articulate technical concepts to both technical and non-technical individuals
• Fluent in English
• Able to travel to our USA-based office

The Technical support and Implementation Specialist role reports to the Software support and implementation Manager.

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: demantcompliance - Make a report (codeofconduct.app)