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  • Technical Support and Implementation Specialist
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    Technical Support and Implementation Specialist

    Szczecin
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Hybrid
    Demant

    Demant

    We are a leader in the hearing aid industry worldwide. We employ over 21000 high-class engineers and specialists. Every day, our professionals create life-changing differences through hearing health.

    Company profile

    Tech stack

      SQL

      regular

      MySQL

      junior

      PostgreSQL

      nice to have

    Job description

    Online interview

    Blueprint Solutions is a leader in cloud-based clinical office management systems for hearing healthcare clinics.

    You can find more details Blueprint Solutions | Audiology Office Management Software

    We are seeking for a skilled technical support and implementation specialist to join our support team. This individual will be based in Poland and will focus primarily on supporting our European-based clients.

     

    Responsibilities

     

    • Provide Level 1 and Level 2 support to customers, primarily based in Europe
    • Participate in phone/ticket support coverage and response to escalated calls and tickets
    • Provide remote support to customers using Freshdesk and ScreenConnect
    • Manipulate data on the database level using SQL and other tools
    • Work on integration solutions with 3rd party systems and applications
    • Setup and onboard new clients
    • Convert new client data into Blueprint OMS using SQL and other tools
    • Escalate technical issues to the Level 3 team as needed
    • Develop and maintain technical documentation as needed

     

    Requirements

     

    • Understanding of IT security best practices
    • Is a problem solver at heart, able to approach complex technical challenges and find creative and efficient solutions
    • Computer science/IT education or related program.
    • +3 years’ experience with databases and SQL (PostgreSQL, MySQL)
    • Has excellent communication skills, both verbal and written, and can effectively articulate technical concepts to both technical and non-technical individuals
    • Fluent in English
    • Able to travel to our USA-based office

     

    The Technical support and Implementation Specialist role reports to the Software support and implementation Manager.

     

    Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: demantcompliance - Make a report (codeofconduct.app)

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    Undisclosed Salary

    B2B

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