Senior Java Support Developer

Join a global workforce solutions leader providing specialized IT support for enterprise-level systems across Europe. We’re currently looking for a Senior Java Support specialist to lead and manage country-specific application support operations for one of our key international clients.

📍 Remote (1 day/month in Warsaw)

💰 1,000 -1,100 PLN/day B2B (All-In)

🧩 Responsibilities

• Provide senior-level support across L1, L2, and L3 for local IT applications
• Lead a small operations/support team ensuring high-quality service delivery
• Communicate with business users in Polish and manage stakeholder expectations
• Prepare and deliver Weekly and Monthly Status Reports (WSR/MSR)
• Manage and escalate critical incidents and risks as needed
• Contribute to Disaster Recovery and Business Continuity planning
• Ensure compliance with ITIL best practices and drive continuous improvement
• Apply strong technical knowledge in Java, J2EE, and Oracle environments

✅ Requirements

• Fluency in Polish and strong English communication skills
• Solid experience in Java support roles, with exposure to complex enterprise environments
• Proven track record in L1, L2, and L3 support
• Hands-on knowledge of ITIL processes and implementation
• Experience with WSR/MSR reporting, stakeholder communication, and team coordination
• Strong problem-solving skills and the ability to handle critical incidents
• Familiarity with Disaster Recovery/Business Continuity practices

🎯 Nice to Have

• Experience working in international teams or for global clients
• Exposure to customer service or CRM modules is a plus

🚀 What We Offer

• Long-term B2B engagement
• Remote-first role (with 1 day/month onsite in Warsaw)
• Work in a globally recognized environment with enterprise-level tools and systems
• Opportunity to own and lead the support process in a key European market

📩 Interested?

Apply now and take the next step in your support career with an international team!