CRM Business Analyst – Microsoft Dynamics 365 (Customer Service) Hybrid Krakow

Dear Consultant ,

We’re looking for an experienced CRM Business Analyst to support a leading digital transformation project using Microsoft Dynamics 365 Customer Service. You'll work closely with stakeholders to gather requirements, align processes, and support configuration, testing, and user training. Send CV to (marcillina.tietjen@dcvtechnologies.co.uk) if you are interested.

Location: Krakow, Poland (Hybrid – 4 days onsite/month)

Contract: B2B | Start: ASAP | Long-term project

🔹 8+ years of CRM/BA experience

🔹 Strong D365 Customer Service knowledge (case mgmt, SLAs, security roles)

🔹 At least 3 end-to-end D365 implementations

🔹 Familiar with VSTS/TFS, PowerApps, and Agile delivery

🔹 Excellent communication and stakeholder engagement skills

If you have a passion for process-driven CRM delivery and want to make an impact in a long-term, high-visibility role, we’d love to connect!