Project Manager (Cloud Support Operations)

Project Manager (Cloud Support Operations)

Responsibilities:

• Lead and coordinate a technical support operations team providing L1/L2 support for cloud-based platforms built on Google Cloud Platform (GCP)
• Oversee support processes and ensure adherence to SLAs and KPIs, focusing on continuous service improvement
• Manage support operations in High-Performance Computing (HPC) environments, including monitoring of job schedulers, cluster performance, and resource allocation
• Collaborate with cross-functional technical teams to address and resolve incidents related to computational pipelines, scientific workloads, and data-intensive applications
• Analyze support metrics to identify performance trends and operational bottlenecks, implementing effective improvements
• Ensure efficient use of ticketing systems and documentation of issues, resolutions, and processes
• Coordinate efforts across multiple time zones, maintaining consistent communication and operational flow
• Serve as the main point of contact for stakeholders, ensuring expectations are managed and updates are clearly communicated
• Contribute to the strategic direction of support operations by identifying areas for optimization and automation
• Foster a culture of ownership, collaboration, and continuous learning within the support team

Requirements:

• 3+ years of experience in technical support or project management (preferably with GCP environments but others clouds are also acceptable)
• Understanding of Google Cloud services including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, and GCS
• Familiarity with HPC concepts including job schedulers (e.g., Slurm, LSF), parallel computing frameworks, and compute cluster architectures
• Knowledge of HPC workload management, resource allocation, and performance optimization techniques
• Experience supporting scientific computing environments, computational pipelines, or simulation workloads
• Proven experience managing support teams and implementing support processes
• Strong analytical skills with an ability to interpret support metrics and implement improvements
• Excellent communication and stakeholder management abilities
• Experience working with ticketing systems and support workflows
• Demonstrated leadership in coordinating technical teams across multiple time zones
• Self-motivated with excellent problem-solving abilities
• English level: B2, C1

Nice to have:

• Project Management certification (PMP, PRINCE2, or equivalent) or equivalent experience
• Cloud certification (Google Cloud, AWS, or Azure) or equivalent experience
• Experience with HPC in cloud environments, particularly GCP's HPC offerings
• Understanding of containerized HPC workloads and orchestration
• Knowledge of scientific computing software stacks and libraries commonly used in HPC
• Experience implementing or managing ITIL or similar service management frameworks
• Background in data science, machine learning, or high-performance computing
• Previous experience in pharmaceutical or life sciences industries
• Knowledge of ServiceNow administration and workflow configuration
• Experience with continuous improvement methodologies (Lean, Six Sigma) or on-the-job experience
• Understanding of infrastructure as code and automation principles for HPC environments

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program