Onsite IT Support Specialist

Onsite IT Support Specialist

Language Requirements: Fluent in Czech and English

Employment Type: Full-time

Reports To: IT Operations Manager / Team Lead

Role Overview:

We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment.

Key Responsibilities:

Core IT Support:

Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software.

Perform break-fix troubleshooting and provide end-user support.

Build and configure systems using standard client images (e.g., eCore).

Provide full onsite technical support, ensuring a positive user experience.

Replace and coordinate repair of user hardware.

Manage telecom services, including client phone numbers (e.g., Vodafone).

Assist with equipment ordering and general IT support desk administration.

Maintain organized and clean workspaces and equipment areas.

ServiceNow & Asset Management:

Manage and resolve tickets in ServiceNow within defined SLAs.

Utilize ServiceNow for incident, problem, and change management.

Maintain accurate documentation and ticket updates.

Forecast hardware needs and manage IT inventory accordingly.

Order hardware and supplies based on forecast and business requirements.

Maintain and update asset records in asset management systems.

Audio-Visual (AV) Support:

Provide support for corporate AV and video conferencing systems.

Conduct preventive maintenance or coordinate with AV vendors.

Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured.

Collaboration & Additional Duties:

Collaborate with stakeholders on special projects as assigned.

Support the team with additional tasks as directed by the operations manager or team lead.

Qualifications:

Proven experience in IT support roles, preferably in a corporate environment.

Hands-on experience with ServiceNow and IT asset management.

Strong troubleshooting and problem-solving skills.

Familiarity with AV systems and conferencing tools.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple priorities.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000+ associates around the world.

• We don’t just dream of a better way – we make it happen.

• We take care of our people, clients, company, communities and climate by doing what’s right.

• We foster an innovative environment where you can build the career path that’s right for you.

  
  

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.