IT Specialist

 What you’ll be doing:
 
• Installing and configuring computer hardware, operating systems and applications
• Troubleshooting systems, applications and simple network problems
• Independently diagnosing and resolving hardware or software faults
• Installing and replacing hardware parts
• Transferring and connecting IT equipment and cabling in server/patch rooms and office area
• Providing support, including procedural documentation and relevant reports
• Prioritising and managing many open cases at one time
• Performing other tasks assigned by Supervisor
• Providing excellent customer service to all internal clients of Capita Polska
• Providing Proactive and Can Do approach in identifying and resolving IT related issues
• Diagnosing and resolving more complicated technical issues with team members
• Setting up and configuring laptops, desktops and phone devices
• Ensuring security and upgrades which are applied and kept up to date on desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on, printers, desktops and laptops
• Maintaining and analysing software/hardware data bases
• Coordinating simple IT projects

 Skills you need to succeed:
 
• Are fluent in English (both spoken and written)
• Have good knowledge of MS Windows 7, 8.1, 10 operating systems and MS Office products
• At least 2 years of experience in IT field
• Experience in end user support would be an asset
• Are taking full responsibility for the assigned task
• Are able to deliver your work reports in the appropriate business manner
• Are willing to provide the highest level of customer service
• Have good analytical and problem-solving skills and attention to details
• Are results focused and have an ability to meet deadlines
• Are capable to concentrate on many tasks at the same time
• Have excellent communication skills
• Are well-organised team player

What’s in it for you:
 
• Employee Assistance Program for employees and their families (psychological support) 
• An extra day off for voluntary activities close to your heart 
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 
• Opportunity to become one of the Internal Trainers 
• Access to free in-house English classes, with our dedicated English Trainer 
• A multinational environment with strong ties to UK business culture 
• LuxMed medical healthcare and Generali group insurance 
• Multisport Plus / Classic or MultiKafeteria benefit systems 
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)