Knowledge management/ SACM

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

Related to Knowledge Manager:

• Create, refine, and publish knowledge objects using structured repositories.

• Identify and implement improvements to knowledge process.

• Communicate new or updated policies and procedures across the organization.

• Share knowledge via trainings and collaborative sessions.

• Assess and manage valuable knowledge at individual, team, and service line levels.

• Use technology to access, analyze, store, and apply knowledge effectively.Related to SACM:

• Manage configuration management for the organization, ensuring value for business and adherence to company policies.

• Ensure changes to assets are recorded and controlled appropriately.

• Work with suppliers to ensure asset management is delivered to SLA, ensuring contractual obligations are fully met.

• Work in collaboration with the Hardware and Software Teams, to create review and update of the Asset & Configuration Management Policy.

• Process and Procedures which defines the lifecycle of all Assets.

• Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.

• Develop strategy and implement best practice frameworks for measuring, improving, monitoring and reporting against SLA and KPI. 

YOUR PROFILE

• Experience as a Knowledge Manager or Lead in complex environments.

• Strong ability to harvest, organize, and submit knowledge to central systems.

• Experienced in designing and delivering effective training programs.

• Proficient in filtering, analyzing, and storing large volumes of information.

• Exceptional written and verbal communication skillsWorking knowledge of the procurement life-cycle and best practices.

• Strong problem-solving with excellent verbal and written communication skills.

• Demonstrable knowledge of the operation and management of CMDB.

• Demonstrable knowledge of using IT Service Management Toolsets.

• Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these.

• Proven experience of dealing with customers and suppliers at all levels in a professional manne .

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.  

Apply now!