Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and communicate on issue resolution.
Requirements:
- Technical: SQL, ability to write complex queries and understanding PL/SQL code, SAS, VB & Unix would be an asset
- Material: Databases (Oracle, SQL Server, Unix/Linux scripting (ksh)
- Software: Webshere (WSTX), MQ Series, schedulers (Control-M)
- Framework: Practical experience with ITIL best practices, particularly in problem, incident and change management
- Functional: Fund Industry / Transfer Agent, Private Capital would be an asset
- Systems: Multifonds TA/ eFront FIA would be an asset
- Languages: English mandatory
Responsibilities:
- Provide support to users of the systems in a timely and efficient manner.
- Build and maintain a knowledge base regarding support issues and their resolution.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Handle performance related issues in Applications.
- Processes requests for specific actions (processing, extraction, specific work, etc.).
- Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting.
- Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.