Junior IT Service Desk Specialist

Why Billennium?

We are a global technology company providing IT services and digital solutions to clients around the world. Headquartered in Poland, with offices in Canada, Malaysia, Germany, Switzerland and India, we bring together over 1,700 professionals who share one mission -to harness technology and innovation to make the world run better. At the heart of Billennium is our vibrant and people-centric culture, where everyone’s potential matters. We embrace diversity, inclusion, and flexibility, empowering our employees to grow and thrive.

Our values - captured by the acronym TIGER - define who we are and how we work: Trust, Innovation, Growth, Energy, Responsibility – guide us in everything we do.

Role Summary

We are looking for a motivated Junior IT Service Desk Specialist to join our IT Service Desk team. This is an excellent opportunity for someone at the beginning of their IT career who wants to gain hands-on experience in a corporate environment.

In this role, you will provide first-line technical support to internal users, both on-site and remotely, ensuring smooth day-to-day IT operations. You will support user onboarding, manage hardware assets, assist with Microsoft 365 and Entra ID administration, and contribute to maintaining IT security standards.

If you are customer-oriented, detail-focused, and eager to grow in IT support — this role is for you.

Please note, that this role requires availability to work on-site in Warsaw 3–4 days per week

What you will do:

• Provide first-line IT support to internal users (on-site and remote)

• Handle incidents and service requests via ticketing system

• Prepare and configure hardware for new employees (onboarding)

• Manage IT assets, equipment maintenance, and vendor communication

• Support Microsoft 365 and perform basic administration in Entra ID (AD/Azure AD)

• Assist with MDM operations and user access management

• Support basic IT security processes, including MFA and endpoint protection

Why you?

Basic Qualifications:

• Entry-level experience in IT support or strong technical interest

• Basic understanding of computer networks

• Foundational knowledge of Active Directory / Entra ID

• Familiarity with Microsoft 365 environment

• Ability to install, configure, and troubleshoot business applications

• Good communication skills and customer service mindset

• Strong organizational skills and attention to detail

• English proficiency at B2–C1 level

Benefits

• Professional development – continuous learning opportunities and internal mobility

• Comprehensive benefits – enjoy Udemy for Business and Worksmile platform

• Flexibility – adaptable working hours and remote/hybrid work options

• Global collaboration – work with diverse international teams across continents

•  Innovative environment – be part of a forward-thinking, growth-oriented workplace

• Team-building traditions – including our annual company event.