IT Support Lead

Benefit Systems International is part of the Benefit Systems capital group, focusing on international markets. As part of the so-called foreign segment, we operate in the Czech Republic, Slovakia, Bulgaria, Turkey, and Croatia. We oversee the development of our subsidiaries and provide business, legal, and IT consulting services. 

We’re looking for a proactive and people-oriented IT Support Lead to join our IT team and take ownership of both day-to-day team leadership and hands-on technical support. This role is perfect for someone who enjoys balancing strategic oversight with technical problem-solving, mentoring others, and driving service excellence 

Due to the international nature of Benefit Systems International's operations, a significant part of the work is conducted in English. 

Key Responsibilities: 

• Lead and coordinate daily IT Support operations, including task allocation and prioritization. 
• Implementation and updating of standards for first line support 
• Provide technical guidance and mentoring to team members on complex issues. 
• Train and onboard new team members for smooth integration. 
• Monitor service quality, response times, and ensure SLA compliance. 
• Serve as liaison between IT Support and other departments/business units. 
• Prepare regular reports on ticket volumes, service levels, and user satisfaction. 
• Drive continuous improvement through process optimization, automation, and standardized documentation. 

Technical Responsibilities: 

• Provide L1 & L2 support for incidents and service requests via Jira (both domestically and internationally). 
• Install, configure, and maintain IT hardware (laptops, phones, printers, etc.) via Intune. 
• Manage user accounts and permissions across systems (Active Directory, Microsoft 365, etc.). 
• Support business applications and operating systems (Windows, macOS, Android iOS). 
• Troubleshoot network issues (VPN, Wi-Fi, DNS) and ensure stable connectivity. 
• Deliver high-quality support both remotely and on-site. 
• Document solutions and best practices in Confluence and SharePoint. 
• Participate in IT projects (hardware rollouts, system migrations, software deployments). 
• Handle IT procurement – independently for smaller needs and collaboratively for larger purchases. 
• Manage IT asset inventory and oversee equipment lifecycle tracking. 

Our Requirements: 

• Proven experience in IT Support roles, with leadership or team coordination exposure. 
• Strong technical troubleshooting skills across hardware, software, and network areas. 
• Strong experience with Microsoft 365 (licenses, groups, entra, OneDrive) and local Active Directory (users, security groups).  
• Experience with Jira, Confluence. 
• Solid understanding of Windows and macOS environments. 
• Excellent communication and organizational skills. 
• A proactive approach to process improvement and team development. 
• Fluent in English - B2/C1. 

What we offer? 

• Full-time working hours
• Base salary + performance bonus in accordance with the company’s compensation and MBO policies 
• B2B or Contract of employment 
• Biannual feedback sessions 
• Work mode: on-site only 

Benefits: 

• MultiSport card 
• English language lessons 
• Video games at the office 
• Cafeteria benefits program 
• Fruit Mondays 
• Biannual performance bonuses 
• Medical care package 
• Training and development opportunities 

About our recruitment process: 

The first stage of the recruitment process is a 30-minute online interview via MS Teams. The full process consists of three stages, which we will be happy to explain during our first meeting. 

Applications without GDPR consent clause will not be considered in the recruitment process. 

Benefit Systems International reserves the right to contact selected candidates only.