Senior Software Engineer

For Digital Hub Warsaw, we are looking for:

Senior Software Engineer

A Senior Software Engineer for Service Now steers and guides the developers to deliver service now features that form part of a product. Individuals in this role will:

• Plan and lead development on sets of related stories
• Have a deep understanding at least one module (HRSD, CSM, AppEngine) in ServiceNow and take responsibility for teaching this to others
• Work with other disciplines to understand what needs to be built
• Coach and mentor more junior colleagues
• Operate the production services being built
• Find ways to improve system robustness, resilience, and stability

The Sr. Software Engineer (Service & Workflows) is responsible for designing, implementing, and maintaining software solutions that facilitate seamless digital interactions. This role requires a strong understanding of workflow automation, service integration, and user-centric design principles to support the organization's global IT strategy.

Key Tasks & Responsibilities:

• Collaborate with others when necessary to review user stories and code and develop implementation approaches
• Use the agreed implementation approaches to design, code, test, and document programs or scripts of medium-to-high complexity, using the right standards and tools
• Systems Design
• Design systems characterized by medium levels of risk, impact, and business or technical complexity
• Select appropriate design standards, methods, and tools, and ensure they are applied effectively
• Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology
• Systems Integration
• Define the integration build
• Co-ordinate build activities across systems
• Understand how to undertake and support integration testing activities
• Modern Standards Approach
• Competently apply a modern standards approach and guide others to do so
• Information Security
• Maintain a strong understanding of information security
• Design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature.
• Prototyping
• Approach prototyping as a team activity, actively soliciting prototypes and testing with others
• Establish design patterns and iterate them
• Use a variety of prototyping methods and choose the most appropriate
• Service Support
• Identify, locate, and fix faults
• User Focus
• Collaborate with user researchers and represent users internally
• Explain the difference between user needs and the desires of the user
• Champion user research to focus on all users
• Prioritize and define approaches to understand the user story, guiding others in doing so
• Offer recommendations on the best tools and methods to use
• Availability and Capacity Management
• Manage service components to ensure they meet business needs and performance targets

Qualifications & Competencies (education, skills, experience):

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology or a related field
• 5+ experience as a ServiceNow developer
• Proficiency in one or more programming languages such as Java, Python, C#, JavaScript or others
• Deep understanding of software development lifecycle and software development methodologies (e.g., Agile, Scrum)
• Proficiency in software design and architecture
• Extensive experience with version control systems like Git
• Ability to write clean, maintainable, and efficient code
• Familiarity with integrated development environments (IDEs) like Visual Studio, IntelliJ Idea or Eclipse
• Knowledge of software development tools and practices, including continuous integration and continuous deployment (CI/CD)
• Advanced understanding of database management and SQL
• Extensive experience with relational and/or NoSQL databases
• Experience with microservices architecture and RESTful API design
• Experience with automated testing frameworks and tools
• Knowledge of cloud platforms (AWS, Azure, Google Cloud)
• Excellent analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Extensive experience with containerization and orchestrations tools (Docker, Kubernetes)
• Expertise in a specific area such as machine learning, cybersecurity, or mobile development
• Strong understanding of DevOps practices and tools
• Proven ability to lead and mentor junior developers
• Strong understanding of software security principles and best practices

What do We offer:

• A flexible, hybrid work model
• Great workplace in a new modern office in Warsaw
• Career development, 360° Feedback & Mentoring programme
• Wide access to professional development tools, trainings, & conferences
• Company Bonus & Reward Structure
• VIP Medical Care Package (including Dental & Mental health)
• Holiday allowance (“Wczasy pod gruszą”)
• Life & Travel Insurance
• Pension plan
• Co-financed sport card - FitProfit
• Meals Subsidy in Office
• Additional days off
• Budget for Home Office Setup & Maintenance
• Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs
• Tailored-made support in relocation to Warsaw when needed
• Please send your CV in English

You feel you do not meet all criteria we are looking for? That doesn’t mean you aren’t the right fit for the role. Apply with confidence, we value potential over perfection.

WORK LOCATION: WARSAW AL.JEROZOLIMSKIE 158