SAP Service Desk Specialist with French/ German/ Spanish

We are seeking a highly skilled and experienced SAP Service Desk Specialist to join our Centre of Excellence team. The ideal candidate will focus on run and maintain activities in our SAP Service Desk, ensuring the smooth operation and continuous improvement of our systems. This role requires a deep understanding of SAP tools, the ability to analyse complex topics, and the capability to mobilize resources across various domains as needed. The successful candidate will be responsible for delivering solutions based on agreed Service Level Agreements (SLAs). 

Mission:

·       Run and Maintain Activities: Ensure the continuous and efficient operation of SAP systems, addressing any issues that arise promptly and effectively.

·       Ticket Management: Utilize ticketing tools to manage and resolve incidents, service requests, and change requests within the agreed SLAs. 

·       Solution Delivery: Provide high-quality solutions and enhancements to the SAP systems, ensuring they meet business requirements and are delivered on time. 

·       Collaboration: Work closely with cross-functional teams, including IT and business units, to understand and address their needs.

·       Documentation: Maintain comprehensive documentation of processes, configurations, and changes to the SAP system.

·       Continuous Improvement: Identify opportunities for process improvements and system optimizations to enhance overall efficiency and effectiveness.

Qualifications:

We are not a Call Center but a really and polyvalent Service Desk!

• Experience: Minimum of 1+ years of hands-on experience with SAP Service Desk.

• Technical Skills:

  • Proficiency with ticketing tools such as SAP Solution Manager, ServiceNow, or JIRA.

  • Strong understanding of SAP modules and functionalities.

  • Strong understanding of reports (Ideally in SAP SAC).

  • Mandatory: Proficiency in

    • Experience with SAP S/4HANA and SAP ECC.

    • Familiarity with SAP Solution Manager for monitoring and managing SAP environments.

    • MS Office: Outlook, SharePoint and Teams.

  • Preferred: 

    • Knowledge of ABAP programming for debugging and minor enhancements.

    • Compliancy (SOx) understanding is very appreciated.

• Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.

• Communication: Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.

• Leadership: Proven leadership skills with the ability to manage and motivate a team.

• Team Player: Ability to work collaboratively in a team environment and manage multiple priorities.

• Education: Bachelor’s degree in information technology, Computer Science, or a related field is preferred. A Master's degree is a strong plus.

All these activities must be handled in full compliance with the IT General Compliance rules and the SOx rules that are applied in the ArcelorMittal group.

Languages (Written and verbal):

• French (languages constraint) or German or Spanish and English- fluent.

• Polish is a competitive advantage

• Any other language will be considered as a plus

What we’ll offer 

• The opportunity to jump to Functional or Technical position after proving himself within this activity.

• A modern, dynamic and fast paced environment with plenty of opportunities to grow within the business.

• Highly skilled and inspiring colleagues-business partners from different backgrounds.

• High focus on personal development, knowledge exchanges, continuous improvement and teamwork.

Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal we’ll help you make your world.