IT Specialist Field Support

Responsibilities:

• Provide advanced 2nd line technical support to end-users and customers through various channels, including phone, email, chat, or in-person
• Install and configure hardware and software
• Support the employee onboarding and off-boarding processes;
• Prioritize and resolving service requests and incidents efficiently in a ticketing system meeting SLAs (Service Level Agreements);
• Maintaining and tracking of IT assets;
• Create and maintain detailed documentation for common technical issues and solutions, and contribute to the knowledge base;
• Collaborate with other IT teams and specialists to tackle technical problems and projects;
• Assist in important meetings (PC, Audio Video setups) as needed
• Stay up-to-date with industry trends and best practices in IT support and share knowledge with the team.

Requirements:

• Around 2 years of experience as an IT support specialist or in a similar position
• Languages: English min. B2 and Polish min. C1
• Ability to provide technical support and resolve IT issues
• Knowledge of computer hardware, software, and networks
• Ability to keep up with technical innovation and trends in IT support.
• Ability and willingness to travel to client sites as needed
• Open and helpful attitude
• Interpersonal and communication skills.
• Used to work independently and in the team