Operational Support & Service Delivery

Operational Support & Service Delivery Location: Hybrid/Wrocław (2 days per week in the office)Full-time

We are currently seeking an experienced Operational Support & Service Delivery on behalf of our client. The successful candidate will be responsible for support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution. The new employee will handle incidents, ensure SLA compliance,support backlog management, and contribute to scalability and performance improvements.

Key Responsibilities:

Operational Support Engineer (Platform):

• Incident troubleshooting and resolution

• Documentation of incidents and recurring issues

• SLA & KPI monitoring for DTC platform

• Coordination with internal teams and suppliersFor Service Delivery Engineer (Platform):

• Monitoring platform performance

• Managing service backlog (access/change/information requests)

• Delivering projects on agreed timelines.Supporting project execution

• Ensuring scalability and performance

Required Qualifications:

Hard skills:

• A minimum of 2 years of professional experience in a similar position

• Platform monitoring & troubleshooting

• Incident and problem management

• SLA/KPI tracking

• Backlog management in ServiceNow or similar tools

• Project delivery support

Soft skills:

• Strong communication and coordination skills

• Ability to work in a distributed (offshore) environment

• Analytical and problem-solving mindset

• Collaboration with cross-functional teams

• Fluency in English and Polish, both written and verbal (minimum B2 level)

What We Offer:

• Collaboration in an international environment 

• Opportunity to work on large-scale, cloud-based, modern projects

• Full support and knowledge-sharing within an experienced team

• Opportunities to grow your technical skills and work on innovative initiatives

• Competitive B2B contract remuneration

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland