Project Manager - ServiceNow migration project

About the role

We are looking for an experienced Project Manager to lead a strategic ServiceNow migration project for a global automotive organization.

The goal is to consolidate several local ticketing systems into one global ServiceNow platform

You will be responsible for planning, coordinating, and overseeing the full migration process — from initial analysis and roadmap definition to implementation, configuration, and post-migration validation.

This is a high-visibility international project, requiring strong communication, organizational, and leadership skills to coordinate between local markets

Key Responsibilities

• Lead the end-to-end migration of ServiceNow to a global ticketing platform.

• Define and manage the migration roadmap, including milestones, dependencies, and timelines.

• Collaborate with the development team to plan and execute technical migration and configuration activities.

• Work with stakeholders to define which ServiceNow modules will be migrated and in what order.

• Oversee mailbox migration, system configuration, and data transfer processes.

• Ensure all countries are aligned with the global migration plan.

• Facilitate workshops and status meetings to monitor progress and manage risks or blockers.

• Coordinate communication between IT, business stakeholders, and external partners.

• Ensure documentation, change management, and post-migration validation are completed according to company standards.

Required Qualifications

• Minimum 5 years of experience as an IT Project Manager ( in system implementation or migration projects - Service Now).

• Proven experience managing ServiceNow migrations projects- must have (description in CV)

• Strong understanding of migration processes, including configuration, integration, and validation steps.

• Excellent stakeholder management and coordination skills across international, cross-functional teams.

• Fluent English (C1+) – mandatory.

• German – highly beneficial but not required.

• Automotive or large enterprise project experience will be a strong plus.

Nice to Have

• Background in ITIL / ITSM processes.

• Experience working with remote technical teams across multiple time zones.

• Hands-on understanding of ServiceNow configuration or ticket workflow design.