Junior Support Specialist

Andersen is hiring a Junior Support Specialist in the EU for a project supporting a cloud-based digital banking platform, ensuring system stability, performance, and reliable operations. 

The customer is a fast-growing European fintech company providing a cloud-native platform that enables banks to build modern, customer-focused digital experiences. Combining ready-made modules with full customization helps financial institutions launch solutions faster and more efficiently. Backed by major investors and recognized with industry awards, the company supports hundreds of banks worldwide in accelerating their digital transformation. 

The project is focused on developing a cloud-based digital banking platform that enables financial institutions to launch and scale modern web and mobile banking solutions. The current phase emphasizes platform scalability, performance, reliability, and expanded integration capabilities. 

Responsibilities: 

• Monitoring and tracking incoming customer reports (bugs, incidents). 

• Performing initial triage and basic investigation of reported issues.  

• Reproducing issues where possible and gathering relevant details (logs, steps, context).  

• Routing tickets to the appropriate internal teams.  

• Managing the full lifecycle of tickets (status updates, follow-ups, comments, closure).  

• Ensuring clear and consistent communication with internal teams and stakeholders.  

• Helping identify patterns or recurring issues and raise them proactively.   

Must-haves: 

• Experience in a Support Engineer role or similar for 1 years.  

• Strong attention to detail and ability to work in a structured manner.  

• Good problem-solving skills, including investigating and analyzing issues.  

• Clear written communication skills in English (English level – from Intermediate and above).  

• Ability to manage multiple tasks simultaneously and prioritize effectively.  

• Basic technical understanding (APIs, logs, HTTP requests, etc.).  

• Experience with ticketing systems such as Jira, Zoho, Zendesk, or similar. 

• Level of English – from Upper-Intermediate and above. 

Reasons why this job would be interesting to you: 

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc.. 

• The opportunity to change the project and/or develop expertise in an interesting business domain. 

• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant. 

• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee. 

• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities. 

• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated. 

• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies). 

• Certification compensation (AWS, PMP, etc). 

• Referral program. 

• English courses. 

• Private health insurance and compensation for sports activities. 

Join us!  

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