Support Analyst L2 - Service Delivery
Support
Support Analyst L2 - Service Delivery
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
Tech stack
SQL
Linux
Job description
Online interview
Amelco have grown into a multi-million-pound turnover company which remains in private hands. Our partnership with global Gaming Companies has resulted in the development of cutting-edge technical platforms incorporating sportsbook, lottery, casino, virtual and financial trading. We believe quality, ability and determination are vital ingredients in delivering success at Amelco. Character and personality are not only reflected in who you are but what you do, and we want people who can leave their imprint on our company.
JOB BRIEF:
We are looking for an Application Support Analyst L2 to join our talented team of techies to provide 24/7/365 support to our existing high profile (and rapidly growing!) customer base in a fast-paced real time environment.
RESPONSIBILITIES
- Manage & adhere to customer SLA’s striving to achieve the highest level of system availability
- Proactively monitor Amelco systems using tools to assess the health and availability of services, respond to and resolve issues therefore minimising the impact on production systems
- Key role in executing the Incident Management process following best practice throughout the lifecycle of an incident from identification to closure with focus on root cause analysis
- Perform & monitor Operational house-keeping tasks
- Manage & monitor the Service Incident queue to ensure SLA’s and KPI’s are achieved
- Liaising with the Project Delivery Teams regarding any escalated Service Incidents & providing regular feedback to the customer on progress of issues
ESSENTIAL REQUIREMENTS
- High attention to detail and very self-motivated
- Analytical approach with outstanding problem-solving capabilities
- Excellent communication and interpersonal skills and high level of initiative
- Ability to work independently, with a high degree of professionalism & responsibility
- Work well under pressure and meet deadlines
- Ready to work in shift pattern 24/7
TECHNICAL SKILLS
- Good knowledge of Linux & SQL is essential
- Good understanding of “Software Development Life Cycle Models & Methodologies”Bitbucket
- Knowledge of Java, Bash or Python advantageous
- Intermediate network investigation & diagnosis skills
- Experience with “Web Development” tools Experience of working with system monitoring tools:ZabbixGrafana / InfluxPrometheusGraylog
TEAMWORK
- Deliver work in a wider team with shared ownership for the quality of the delivery.
- Ensure the team are aware of progress through daily handover emails, effective communication and updates to Jira
- Contribute to overall improvements in delivery of tasks & responsibilities through continuous learning at work and exchange feedback.
- Share knowledge and implemented solutions with the wider team.
- Follow company policy, procedure and relevant instructions.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
REWARDS & BENEFITS
At Amelco we recognise the value of a work life balance and have put together a benefits package that reflects this.
- Competitive salary
- Comfortable office space
- Convenient location (Hala Koszyki)
- Lunch card
- International environment
We celebrate diversity and are committed to creating an inclusive environment for our colleagues. If you need assistance or an accommodation due to a disability you may contact us here.
Interested send your cv in English via Apply button
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