Support Analyst

Support Analyst

Based in: Warsaw – Focus, Aleja Armii Ludowej 26 / hybrid

Amelco is a gaming and gambling solution software provider and industry leader in the USA, UK and Europe. Our partnership with global Gaming Companies has resulted in the development of cutting-edge technical platforms incorporating sportsbook, lottery, casino, virtual and financial trading.

Our Vision is to shape the future of gaming and transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways.

We value teamwork, knowledge sharing and transparency with accountability. We believe quality, ability and determination are vital ingredients in delivering success at Amelco and that you will be able to instil your imprint with us.

Job brief

Amelco is seeking a motivated and passionate individual to join our team as a Support Analyst.

In this role, you will work closely with our cross-functional teams and stakeholders, providing support for all phases and teams in the development lifecycle with a main focus on production systems. We are looking for someone who is eager to learn with the ability to work both independently and as part of a team.

Your primary responsibility will be to become an expert on the Amelco product and architecture, diagnosing issues and proposing effective solutions.

As far as career progression, many of our Support Analysts have gone on to larger roles within the company, such as DevOps, Project Manager, and Senior Management.

If you're ready to take the next step in your career, we'd love to hear from you!

Responsibilities

• Manage and adhere to customer SLA’s striving to achieve the highest level of system availability

• Proactively monitor live systems using tools to assess the health and availability of services, respond to and resolve issues therefore minimising the impact on production systems

• Troubleshoot priority issues

• Collaborate with various tech teams to fulfil business needs

• Support the end-to-end delivery process from requirements scoping through to design and then creating, testing and releasing the application/functionality

• Work with stakeholders to deploy and implement product solutions.

The role involves an evening and overnight shift pattern.

Requirements

• Good understanding and working experience with Linux and SQL

• Self-motivated to learn and progress own technical skills

• High attention to details and very self-motivated

• Good Documentation skills

• Analytical approach with problem-solving capabilities

• Excellent communication skills.

Our offer

• Competitive salary

• B2B contract

• Hybrid work

• International projects

• Career growth opportunities

• Long-term working possibilities

• Friendly working atmosphere

• Dynamic culture surrounded by industry experts

• Flat structure

• No dress code

• High-end working space

• Free coffee, beverages, snacks, and fruit.

If you’re interested in joining our team, please submit your CV in English using the ‘Apply’ button.