Customer Deployment Technical Analyst

Customer Deployment Technical Analyst

👋 We’re Hiring a Customer Deployment Technical Analyst

📍 Location: Remote (EU - Romania / Hungary)

💸 Salary: £Competitive 

At Alliants, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.

Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?

Join us as a Customer Deployment Technical Analyst in our growing Customer Deployment team! 🚀

The role:

As a Customer Deployment Technical Analyst, you'll be the technical backbone of our deployment team. You'll tackle complex challenges, provide critical fixes, and enable automation to streamline the onboarding of properties onto our platform. Your work will directly impact our ability to scale deployments efficiently while minimising errors and maximising customer satisfaction.

This role is pivotal as we expand integrations and improve data migration processes, requiring someone who can think strategically and implement scalable solutions. You'll collaborate across teams, including Deployment, Product, and Customer Success, ensuring alignment with business goals and delivering exceptional results.

Some key areas you’ll be working on:

• Troubleshooting and Issue Resolution: Identify and resolve technical issues that arise during the deployment process.
• Bug Fixes: Address bugs and issues reported by customers or the deployment team, providing quality code aligned to the technical standards set for the core product.
• Integrations: Ensuring that any new integrations are supported in the deployment phase and any data migration that is required as part of the deployment happens in an efficient, repeatable way.
• Performance Optimisation: In the case that in the customer environment the product isn’t performing as expected, you will analyse and address bottlenecks, make recommendations into the core team around the optimisation of database queries, to improve the customer or overall system efficiency.
• Quality Assurance: In the case that any fixes / changes are made to allow deployments to progress, you will ensure these are passed through an independent QA for testing and that relevant documentation is updated to maintain integrity of the documented solution.
• Deployment Automation: Create scripts and tools to automate the deployment process, whether that be to migrate existing data or configure property environments.
• Documentation: You will contribute to technical documentation that outlines deployment procedures, system requirements, and troubleshooting guides.
• Continuous Improvement: With the breadth of technical insight you will have, you will bring continuous improvement recommendations to the team to help us to continue to improve how we undertake deployments and ensure we learn from part deployment challenges.
• Emergency Response (Deployment ‘War Room’): In case of critical issues affecting live deployments, you will be asked to respond quickly to provide hotfixes or implement workarounds to minimise delay of the product being ready for customers.

Important to have:

• Good knowledge of API design, development, and integration.
• Hands-on experience building technology products / solutions in at least 1 development language, desirable languages include Ruby, JavaScript (React, Node)
• Good understanding of how technologies come together and integrate
• Ability to analyse error logs, diagnose problems, and implement fixes to ensure the product functions as expected in the customer ecosystem
• Comfortable developing, deploying, and maintaining SaaS applications for enterprise customers

Nice to have:

• Experience working with other technology products in the hospitality landscape (PMS, TMS, CMS, Service Optimisation tools, Payment platforms)
• Familiarity with cloud platforms like AWS, including services for computing, storage, databases, and deployment.
• Experience with modern deployment and containerization technologies such as Docker.
• Ability to translate customer needs and requirements into technical solutions
• Good understanding of PCI / GDPR and data security, adopting this knowledge during project implementation.
• Robust organisational skills.
• Must have good written and spoken English and ability to explain complex and / or technical issues clearly and accurately in simple terms to non-IT stakeholders

What’s in it for you?

We know we all work better in an autonomous, collaborative, diverse and equitable space. To support you in becoming the best version of yourself, we offer you:

💷 A competitive salary

🎁 Up to 10% annual bonus

⚖️ Remote & flexible working

🏖️ 25 days holiday + public holidays

✈️ Digital Nomad: travel abroad while working for 30 days a year

🥡 Monthly takeaway allowance

🛍️ Customised onboarding kit

🎒 £1,500 training and development budget each year

🌳 To celebrate you joining the team we will plant a Great Oak tree

Alliants celebrate diversity and are committed to creating an inclusive environment for all employees.